Shipping Costs

Shipping Information

Because of the individual nature of each order, the cost of shipping will be included when you get your price quote.
NOTE: There is an additional surcharge for shipping books to Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands or foreign addresses. We strive to give our customers the best shipping price possible, but we reserve the right to use any carrier to deliver your book order.

Delivery Times

When you place your order, or receive your ASAP Price Quote, we will give you an estimated number of days for delivery from the time of your completed order. Shipping is calculated from the date you get a confirmation from us of your job. This is usually 2-4 days for smaller orders and 4-6 days for larger ones. You’ll receive a confirmation email that your order has shipped. Please note, we’ll do our best, but our delivery dates are estimated, not guaranteed. If you have a specific deadline, please contact us in advance so we can discuss your deadline.

When shipping to Hawaii, Alaska, or Puerto Rico, the estimated arrival time is at least 14 days from the date of shipment. If the transit time exceeds 14 days, the order may be eligible for a reorder at the discretion of the One Book at a Time Support Staff.

Split Shipping

We’re happy to send a part of your order to one location, and the rest to another. PLEASE NOTE: This must be confirmed with us before ordering your book, and finalizing your order. Here’s how: Set up your order as normal using the first address, then contact our team with the quantity you would like to ship to other locations. We’ll calculate the shipping costs and add it to the order. All shipping is priced at UPS rates, and additional locations will be priced at UPS rates plus a $2.50 handling fee.

International Shipping

We can ship to anywhere in the US, Canada, and Europe. *Email us for an international shipping quote.

Large Order Shipping

Sometimes customers need to have large quantities of books shipped. We have a long-standing relationship with a trucking company that can move your large volume shipment. Contact us about your specific need.

Ordering from the One Book Fulfillment Center

When customers order from the One Book Fulfillment Center, they simply pay the retail price you’ve set for your book + a $5.00 handling fee and the cost of shipping via UPS.

Return Policy

If you have received damaged, defective, or incorrectly packaged items, we are happy to provide replacements. Please notify us within 30 days of your order’s shipment date. Please Note: One Book at a Time accepts no responsibility for the quality of your approved book’s contents (typos, formatting problems, artwork issues or overall appearance) or selections made at the time of the order, and cannot provide refunds for those reasons.

ReOrders

Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of One Book at a Time Support Staff. Please note that we are unable to offer more than one reorder for an order using Untraceable Mail or Priority Mail.

Please be conscious of any specific delivery restrictions when it comes to shipping to military bases, prisons, or any large facility. One Book at a Time cannot be responsible for incorrect addressing.

*Outside USA: All orders delivering to destinations outside of the US will ship via DHL. All international shipments ship D.D.U. (Delivery Duty Unpaid). Consignees are responsible for all applicable duties, taxes and import charges at time of delivery.

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One Book at a Time 100-Year Guarantee

We guarantee that your high-quality One Book at a Time hardback or paperback will last for 100 years from date of printing or we will replace it. This applies to any book of any size except saddle-stitched items and pamphlets under 10 pages. This guarantee applies to the production quality of the binding, glued endpapers and interior pages. If we deem that the book has received especially negligent treatment or water damage this guarantee does not apply.

To report a book that needs replacement call 1-888-416-7667, or write us by sending an email along with a photo of the book to OrderDesk@OneBookPub.com or mail the damaged book to One Book at a Time / Guarantee, 4680 Belt Line Road, Addison, TX 75001. A replacement book will be sent back to you within 30 days.